We offer complimentary express shipping on all orders $300* and over.
*Outlet products, or orders which containing an outlet product and luggage are excluded.

Offer valid only for customers shipping to an Australian address. All orders are sent with signature required.

There is a flat $25 shipping fee for orders $299 and under. 
Please note: Outlet products have a flat $25 fee for all AUD orders.

Australia

• We offer complimentary shipping on Australian orders $300 and over. Australian deliveries will arrive within 3 to 10 working days from date of order, via our delivery partner Toll.
• There is a flat $25 shipping fee for orders $299 and under.
• Please note, that we are unable to deliver to PO boxes.
  

Shipping Protection 

Additional shipping protection is available to purchase at checkout. This add on is optional and will expedite a replacement of your order (3-4 business days) in the case of damage loss or theft of your item during shipping. Items are not covered by shipping protection where there is an ATL (Authority to leave) on the address selected for shipping.

If a package does not arrive, or it arrives damaged, please contact us within seven days from confirmation of dispatch to claim insurance on the item. 
We will require your details, the details of the item that was lost, and the tracking number we sent you with confirmation of dispatch. If a damaged item has arrived, we require it to be returned to the postal authority in your country as near as possible in the same condition as when it was delivered.

We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:

• the item is sent to a country where no postal or courier service exists.
• the item is seized by Customs or any other government agency.
• the loss or damage is the result of an event beyond our reasonable control.
• the loss or damage occurs after delivery.
• the item was authorized to be sent without tracking or without insurance.

We hope that you are completely satisfied with your order. If for any reason you wish to return your order or a portion of it, please notify us within 14 days of receiving your order. The cost of a return courier is the customers responsibility. Please note we recommend tracked parcels, signature required as we are unable to cover lost or stolen parcels.

• Permanent mark-down and Workroom Sale items are not eligible for returns or exchanges for any reason.
• Items sold at our annual workroom/sample sale are also not eligible for return.
  
• Items purchased during a seasonal sale or promotional discount, which is temporary are eligible for our returns policy. E.g. 20% off for 48 hours.
• Returns not sent in their original condition, without a proof of purchase, or past 14 days will be accepted at our discretion only.
• You must return any Gift with purchase, e.g. Free strap promotion for purchases over $299. If you would like to return the handbag that came with the free strap, you must return both for a full refund.
• Gift cards cannot be returned, refunded, or redeemed for cash value.

Exchanges
We are happy to exchange your purchase for another more suitable or preferred item. Please let us know you intend to exchange the item within 14 days from purchase. You must make the exchange within 14 days from delivery date.

The process for exchanges requires a full refund, and then a purchase of the new item. Our friendly staff in-store will be able to assist you with this process.

Workroom Sale
All products purchased at our annual workroom sale are final. No returns, refunds, or exchanges. Workroom sale products are not covered by our complimentary repair process.

All SABEN pieces are covered by a 12-month warranty, which covers manufacturing defaults and repairs in the first year.

Please note: our warranty covers manufacturing faults that may arise within one year, it does not cover general wear and tear.

If you purchased an item from SABEN online please send an email to info@saben.co.nz with images of your bag and proof of purchase.

One of our team will be back in touch shortly.

If you purchased your item from one of our stockist partners, please first contact them regarding your repair.
Each piece is made by hand, from time to time faults occur in the manufacturing process. SABEN pieces are built for longevity and in an effort to make sustainable fashion – we always prioritise repairing an item.

Our warranty process follows a 3-step procedure:

1. If we can repair the fault we reserve the right to first repair the bag.
2. If we can’t repair the item and we believe it is fault of manufacture we will replace with the same or similar bag.
3. If we can’t replace the item, we will refund or issue store credit.

Our warranty includes complimentary repairs for 1 year after the purchase date.

Thereafter, we charge a repair fee which is based on the type of repair. To have a bag repaired under warranty we must first obtain proof of purchase. Bags will not be accepted without a proof of purchase.

Most repairs take between 1 - 2  weeks to complete, though some may take longer depending on the issue, and availability of our repair partners. We do our very best to get your bag back to you as quickly as possible.

If your SABEN item is not covered by our warranty, but requires a repair or refurbishment, we are happy to facilitate the repair process with one of our agents.
Most repairs take between 1 - 2  weeks to complete, though some may take longer depending on the issue, and availability of our repair partners. We do our very best to get your item back to you as quickly as possible.

All prices are shown in AUS dollars. Your shopping cart displays the goods you have purchased. Discount codes & any shipping costs are calculated during checkout, before payment.

We accept Visa and Mastercard credit card payments via Shopify Payments and via Paypal. Shopify and Paypal are both secure and encrypted and your credit card number will not be stored.  You do not need a PayPal account to pay by credit card using Paypal.

All orders are processed pending availability and credit verification.

Afterpay

Afterpay allows us to offer you an 'Own it now, pay later' option for online and in store purchases through installment payments. 

• Pay for your order in four payments, every 2 weeks. You will pay your first installment at the time of purchase, and the remainder over time. 
• Always interest free. You can find your payment schedule in the Afterpay app  
• Instant approval within seconds.
• No fees when you pay on time 

Please read Afterpay's full terms and condtions here.

All Terms & Conditions relating to Afterpay are within the above links. To pay via Afterpay select Afterpay as the payment option instead of Paypal in the checkout process. SABEN is not liable for any late payment fees collected by Afterpay. By using Afterpay you enter into an agreement with Afterpay New Zealand.

Gift Cards

Gift cards are delivered to the email provided at the time of purchase and contain instructions for redemption at checkout. Our gift cards have no additional processing fees.

Gift cards can only be redeemed online and can not be redeemed at stockists or David Jones.

Gift cards are valid for 36 months (3 years) from the date of purchase.

Gift cards cannot be returned, refunded, or redeemed for cash value.

Temporary promotional terms - Gift with Purchase, seasonal sales, and discounts.

1. Promotion is not valid in conjunction with any other offer, discount or code.
2. Promotion does not apply to sold out items or items on pre-order.
3. Promotion does not include Gift cards.
4. Offer is only valid online between the times specified at the launch of the campaign via email and social media.
5. First in, best dressed, while stock lasts. 
6. Offer cannot be retroactively applied to past purchases.
7. Sales and promotions do not include already discounted luggage sets. 
8. Purchases are only eligible for our 14 day return/exchange policy if purchased at full price.
9. Purchases made on temporary sale or promotion are eligible for credit only, if returned within 14 days.
10. Purchases of outlet and permanent markdown items, are strictly not eligible for refund, return or credit note. 

Lucky Lucky Club Loyalty Programme Terms 

Introduction
These are the terms and conditions (Terms) for SABEN's Lucky Lucky Club loyalty programme (Loyalty Programme). These Terms were updated on June 30th 2024.

By creating an account on the SABEN (Website), you are automatically enrolled in the Lucky Lucky Club Loyalty Programme (LLC). By creating an account, you are deemed to have read and accepted these Terms.

Loyalty Points
To collect Loyalty Points, you must be logged-in to your customer account when you make a purchase.

Loyalty Points cannot be applied if you checkout as a guest.

You can only accrue Lucky Points on purchases made directly from the Saben.co.nz or Saben.au website or, the SABEN Ponsonby and Newmarket boutiques.

Loyalty points do not accrue on SABEN purchases made at our Auckland International Airport Store or, any other third-party website or physical store.

Loyalty Points earned on purchases made through the SABEN Website or, in one of our SABEN brand-owned boutiques (5) are based on the amount you spend. For every one dollar ($1) unit of your local currency you spend with SABEN (such currencies being limited to New Zealand Dollars, Australian Dollars, US Dollars, Great British Pounds, and Euro), you will receive one (1) Loyalty Point.

Loyalty Points are earned on purchases charged to your account only.

Loyalty Points are not transferrable or giftable. Your Loyalty Points cannot be combined with anyone else’s points, sold, assigned, or transferred.

Loyalty Points cannot be redeemed for cash, gift cards or any SABEN products and services, except as expressly set out in these Terms.

Loyalty points will begin accruing from Lucky Lucky Club launch date of Wednesday 31st of May 2023.

Loyalty Points cannot be retroactively earned or applied on purchases made before Wednesday 31st of May 2023.
Purchases made at the annual SABEN workroom sale are not eligible for Loyalty Point accrual or redemption.

If you purchase SABEN items online or in SABEN owned brand boutiques and choose to return your order for a full refund, you will not be issued a reward or points refund. Any points earned during the original purchase will be deducted from your account.

If you exchange an item you purchased, any points earned during the original transaction will be deducted from your account. The new points from the exchange purchase will be added to your account. Any rewards that were used on the original purchase may take up to two business days to reflect on your account.

Loyalty Points (Lucky Points) expire 1 year from the date they are earned and must be redeemed as rewards within this time period.

Rewards and Perks

Loyalty Points will accumulate in your account in accordance with these Terms. If you have sufficient Loyalty Points in your account, you will be eligible for rewards and perks (Benefits). The amount of Loyalty Points you accrue will also categorise you into different Lucky Lucky Tiers.

Rewards and perks will be:

• Applicable at checkout.
• Must be redeemed within 6 months of reward issue.

Rewards earned at Lucky Thing (Tier 2) and Lucky Lucky Thing (Tier 3) expire 6 month from the date you move into this tier. The reward will be automatically issued on the date you reach this tier.

SABEN reserves the right to remove or change a reward or perk at any time, without notice. All rewards and perks are subject to availability.

Lucky Lucky Club VIP Tiers 

The following rewards and perks are available at each level, once earning the required points to move tiers.

Tier 1, Lucky – Achieved by joining the Lucky Lucky Club

• 200 Points for Joining
• Birthday treat 10% off on your Birthday
• Early access to sales & collection launches
• Earn 1 Point for every $1 spent*

Tier 2, Lucky Lucky – Achieved by earning 1000 Lucky Points

• Exclusive 'Lucky Thing' level offers
• 200 Points for Joining
• Birthday treat 10% off on your birthday
• Early Access to sales & collection launches
• Earn 1 Point for every $1 spent*
• $20 Voucher*– issued once, on entering Tier two (Lucky Lucky)

Tier 3, Lucky Lucky Thing – Achieved by earning 2250 Lucky Points

• Exclusive 'Lucky Lucky Thing' VIP offers
• 200 Points for Joining
• Birthday treat 10% off on your birthday
• Early access to sales and collection launches
• Earn 1 Point for every $1 spent*
• 20% off your next order – issued once, on entering Tier three (Lucky Lucky Thing)

* Minimum spend applies.

Lucky Lucky Club VIP Tiers Rewards issued to accounts between May 2023 - May 2024 only.

Tier 2, Lucky Lucky

$50 Voucher -  Issued once, on entering Tier 2. This reward can be redeemed with a minimum purchase amount of $250 and over, made in one transaction, and can not be combined with other discounts. This reward expires 12 months from issue date.

Tier 3, Lucky Lucky Thing

Free Webbing Strap of choice* - Issued once, on entering Tier 3. This reward can be redeemed with a minimum purchase of $299 and over, and chosen from the available webbing straps at the time of redemption.

Review of Loyalty Level

SABEN reserves the right to change the point milestone entry mechanics, for each VIP tier, at any time without notice. This may include reducing or increasing the number of Lucky Points required to reach a new VIP status level.

*Reward will expire six months from the date issued. Reward will be automatically issues once you qualify for the tier. 

Review of Loyalty Level
SABEN reserves the right to change the point milestone entry mechanics, for each VIP tier, at any time without notice. This may include reducing or increasing the number of Lucky Points required to reach a new VIP status level.

Ways To Earn

Make a Purchase
You will receive one Loyalty point for every one dollar spent when making a purchase on full price items only. If you purchase sale or discounted items, you will not earn points.  

Points cannot be applied retroactively on purchases made prior to the launch of the Lucky Lucky Cub as stated in above terms, or when the user checked out as a guest.

You do not earn points on purchases made at the SABEN Auckland International Airport Store, via third party websites, or stockists.

Join the Lucky Lucky Club (LLC)
You will earn 200 points for Joining our Loyalty Program, from the date of launch of Wednesday 31st of May 2023.
You can earn 200 Lucky points when you first join the Loyalty Program only once, and any duplicate accounts will be disqualified.

Write a Review
You will earn 50 points for leaving us a review on one of our products if you have purchased direct from Saben.co.nz, Saben.au or, from one of our SABEN owned boutiques.
After making a purchase, you will receive an email asking you to review your purchase– follow the link on the email to leave us a review.

If you write a product review and you did not follow the link on the review specific email, you will not receive Loyalty Points on your account.

Lucky Birthday Points
You will earn 200 points on your birthday, and you will earn this reward once every year.

You must have joined the Lucky Lucky Club Loyalty program at least 30-days before the date of your birthday to be eligible for your Loyalty points.

Like and Follow us on Social

Facebook
After joining the program, like us on Facebook and you will earn 25 Lucky Points. You must navigate to social media through the loyalty ‘Ways to earn’ tab to collect points.

Instagram
After joining the program, follow us on Instagram and you will earn 25 Lucky Points. You must navigate to social media through the loyalty ‘Ways to earn’ tab to collect points.

Share on Facebook
After joining the program, Share the SABEN Facebook page and you will earn 25 Lucky Points.

Ways to Redeem rewards online (points)
Points are redeemable on orders over $150NZD and only eligible for redemption on Saben.co.nz and Saben.au

Twenty (20) Lucky Points is the equivalent of $1. You can only redeem order discounts (rewards) in 20-point increments.

Ways to Redeem rewards in-store (points)
Points are redeemable on orders over $150NZD and only eligible for redemption in our Ponsonby and Newmarket boutique.

You may only apply one discount (reward) at the point-of-sale for each transaction.

Discounts at the point-of-sale will be applied in increments; $5, $10, $15, $20, $25, $30, $35, $45, $50, $100, $150, and $200 NZD.

Redeeming rewards – terms.
Rewards cannot be used in conjunction with any other discount codes or rewards.

Rewards cannot be redeemed at our Auckland International Airport Store, at Saben’s Annual workroom sale or, on third party websites including but not limited to; The Mall, The Market, Airpoints, Fly Buys, The Iconic, or our stockist partners.

Points cannot be redeemed for cash, or for physical gift vouchers.

Customers must redeem points on their own account.

SABEN items purchased online or in SABEN owned brand boutiques which are returned for a full refund, will not be issued a reward refund (points).

Items exchanged will require SABEN to manually add points on to your account. This can take up to two business days.

Deduction of Points, Suspension, and Disqualification

SABEN reserves the right to remove any Loyalty Points from your account where:

Loyalty Points are recorded in error (including where points have been but there has been no corresponding purchase of qualifying goods);

• and/or Loyalty Points relate to a purchase that is cancelled or where a refund is given.
• SABEN may suspend your ability to claim a Benefit, without notice, if SABEN considers on reasonable grounds that points may have been collected by you as a result of fraud.
• SABEN reserves the right to disqualify any person from further participation in the Loyalty Programme if, in SABEN’s judgment, that person has violated any of the Terms. Suspension or disqualification may result in loss of accumulated Loyalty Points.

General
These Terms, including how Loyalty Points may be accumulated and/or redeemed, may be amended by SABEN at any time without notice to you. By using the Website and/or participating in the Loyalty Programme, you agree to be bound by the then-current Terms.

Current Terms can be viewed on the Website, so it is recommended that you check these periodically. SABEN reserves the right to change these Terms without notice.

From time-to-time SABEN may provide you with additional offers or promotions in connection with the Loyalty Programme (Promotions). These Terms shall apply to such Promotions in addition to any specific terms accompanying such Promotions. In the event of any inconsistency, the specific terms of the relevant Promotion shall apply.

The Loyalty Programme may be terminated at any time without notice to you. In the event the Loyalty Programme is terminated, SABEN reserves the right to cancel all Points accrued by you.
Except for any liability that cannot be excluded by law, SABEN (including its officers, employees and agents) excludes all liability (including negligence) for loss or damage, whether direct, indirect, special or consequential, arising in any way out of the Loyalty Programme or any membership, including where arising out of:

• any technical difficulties, network failures, virus or equipment malfunction (whether or not under SABEN’s control);
• any loss, theft, unauthorised access or third-party interference with or of Loyalty Points or the rewards and perks (including any voucher);
• any Points or Rewards and perks that are not properly recorded against your account; and/or participation in, or termination of, the Loyalty Programme.

Reviews on SABEN Website

Reviews published on our website are at the sole discretion of the SABEN team. We reserve the right not to publish any reviews from unverified buyers.

Reviews made directly on product pages are not eligible for Lucky Club Points, as they are unverified.

Eyewear Gift With Purchase — Advanced Eyelash Deluxe Mini Conditioner

Receive a complimentary Advanced Eyelash Deluxe Mini Conditioner (RRP $57 NZD) with every purchase of Eyewear. Approx. four-week supply.

Conditions:

• Available online and in-store at SABEN Ponsonby, Newmarket, and Airport locations.
• Available while stocks last.
• One Mini Serum per transaction.
• Offer applies to Eyewear purchases only. Not valid on other product categories.
• This offer cannot be used in conjunction with any other promotion or discount.
• Returns and exchanges remain subject to SABEN's standard returns policy. If a return or exchange of the qualifying Eyewear purchase is made, the GWP must be returned at the time of the return.
• The gift cannot be exchanged for cash, store credit, or an alternate product.

1. The promoter is: SABEN Ltd ABN 66851120927, a company incorporated in New Zealand at Unit 8, 16-18 Taylors Road, Morningside, Auckland 1025, NZ, (collectively, “SABEN” or “we/us/our”). SABEN may be contacted at the above address.

2. Unless otherwise stated in the competition details, the competition is open to residents of Australia and New Zealand except employees of ghd or SABEN and their close relatives and anyone otherwise connected with the organisation of the competition.

3. There is no entry fee and no purchase necessary to enter this competition.

4. Route to entry for the competition and details of how to enter are via the website www.saben.com.au www.saben.co.nz and www.ghd.com.au

5. All qualifying entries will have an equal chance of winning the major prize, however winning entrants are not eligible to win more than one prize in the same competition. The winners will be determined by a random draw.

6. One entry per person permitted.

7. The competition will open on Thursday 11th June 2026 at 7pm AEST and close on Sunday 28th June 2026 at 5pm AEST. After this date no further entries to the competition will be permitted.

8. Prizes will be drawn on the first business day after the competition closing date in Sydney, Australia.

9. No responsibility can be accepted for entries not received for whatever reason.

10. The prize includes a SABEN Milan Carry all in Black valued at $629, 1x Tilly Crossbody in Black valued at $319,1x Tate Pouch in Black Croc valued at $189, plus a ghd prize pack including Mini bodyguard heat protect spray, Mini paddle brush,1x ghd flight+ travel hairdryer and 1x ghd chronos hair straightener. The total prize value is $1,845 AUD. The prize is not transferable, and no cash or other alternatives will be offered. Prizes are subject to availability, and you agree that we have the right to substitute any prize with another similar prize of equivalent or greater value.

11. No travel or accommodation-related costs are included in this prize package will be covered by SABEN or ghd.

12. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

13. The winner will be contacted via email or social media by 7pm Australian Eastern Standard Time on the first business day in Sydney, Australia after the competition closing date.

14. If the prize is a product, the winner will be asked for their mailing address only to facilitate the delivery of their prize.

15. The first name of the winner will be published by SABEN and ghd via social media the day after the winner has been successfully notified.

16. The winner of a prize may be substituted via a second draw if despite the reasonable efforts of SABEN, they cannot successfully contact the winner.

17. Entry into the competition will be deemed as acceptance of these terms and conditions.

18. To the fullest extent permitted by law including the Australian and New Zealand Consumer Laws, SABEN, its associated companies and agencies and all those entities' personnel exclude all liability for any loss (including any damage, claim, injury, cost or expense) which is suffered or incurred by any entrant in connection with the competition or prizes. To the extent that SABEN's liability cannot be excluded but may be limited, SABEN's liability is so limited.

19. Personal information of entrants will be collected, used and disclosed by SABEN and ghd in the administration of the competition and to publicise the winner. SABEN and ghd may also use or disclose such personal information as covered by SABEN and ghd’s Privacy Policy which can be viewed at https://www.saben.co.nz/pages/privacy-policy and https://saben.com.au/pages/privacy-policy and https://www.ghdhair.com/au/terms-and-conditions/privacy-policy

20. This competition is in no way sponsored, endorsed, administered by or associated with Facebook or Instagram. By entering the competition, each entrant releases Facebook and Instagram from any and all liability to the entrant arising in any way from the conduct of the competition.

21. SABEN or ghd will never ask for any financial details or send you to an external link to enter a competition.

SABEN Workroom Sale — Terms & Conditions

Sale Period

The Workroom Sale runs from Saturday 27th June 2026 at 12:00pm NZT until Monday 29th June 2026 at 12:00pm NZT, or while stocks last, whichever occurs first.

The sale is available online at saben.co.nz & saben.com.au.

Please note the following online sale inclusions:
· Online: AW26 seasonal colours, Returning Favourites, Clearance

Offer Details

Autumn Winter Collection (Online)

·    20–30% off selected Autumn Winter products.
·    Discount applied automatically at checkout for online orders, or at point of sale in-store.

 Returning Favourites (Online Only)

·    Selected Returning Favourites discounted — see individual product listings for pricing.
·    Available online only at saben.co.nz & saben.com.au
·    Manufacturing Faults: If a manufacturing fault is identified within 12 months of purchase, we will endeavour to remedy the issue to the best of our ability. Please note that Returning Favourites are limited edition products — as such, we may not be able to exactly match the original colour or style in all cases.

 Clearance

 Clearance (Online Only)

·    Clearance stock is available online only via the outlet page.
·    Subject to while stocks last.
·    Discounts vary; see individual product listings for pricing.

Returns & Exchanges Policy

Products discounted up to and including 25% off may be returned or exchanged within 14 days of delivery date, in original unused condition with proof of purchase.

Products discounted more than 25% off are FINAL SALE and cannot be returned or exchanged for any reason. This applies to all purchases made online and in-store during the Workroom Sale.

If you receive a faulty or incorrect item, please contact us within 7 days of receipt. Faulty items will be assessed on a case-by-case basis in accordance with the Consumer Guarantees Act.

Where to Shop

·     Online at saben.co.nzor saben.com.au — full Workroom Sale range including Returning Favourites and Clearance.

Lucky Lucky Club Points

Lucky Lucky Club Points cannot be collected or redeemed on discounted products during the Workroom Sale.

Discount Codes

Discount codes and vouchers cannot be used in conjunction with Workroom Sale pricing. This promotion cannot be combined with any other offers or discounts.

Stock Availability

All items are subject to availability and are offered on a first-come, first-served basis. Stock levels vary between online and in-store locations. We reserve the right to limit quantities per customer and withdraw any item at any time.

Delivery Times

Due to high demand during the Workroom Sale period, please allow 7–14 days for delivery of online orders. We appreciate your patience during this busy time.

Price Accuracy

All prices are in AUD and are correct at time of publication. SABEN reserves the right to correct any computer, typographical, or clerical errors relating to pricing, discounts, or product descriptions. In the event of a pricing error, we reserve the right to cancel or amend the order at our discretion.

Order Cancellations

Due to high order volumes, we cannot guarantee order cancellations or modifications once an order has been placed. Items in your cart are not reserved until checkout is complete.

Quality Guarantee

All sale items are new and meet SABEN's quality standards. Discounts do not affect product quality.

Customer Service

Please allow extended response times of 24–48 hours for customer service enquiries during the Workroom Sale
period.

General Conditions

·    This offer is valid for individual customers only and excludes bulk or commercial purchases.
·    SABEN reserves the right to cancel orders that appear fraudulent or placed for resale purposes.
·    SABEN reserves the right to modify or cancel this promotion at any time without prior notice.
·    By participating in this promotion, you agree to these Terms & Conditions and our standard Website Terms of Use and Privacy Policy.
·    SABEN reserves the right to amend or update these Terms & Conditions at any time without prior notice.